Having trouble logging into Canvas? Already tried a different browser or your browser’s incognito/privacy mode? The following are questions concerning common issues that could be affecting your ability to log in.
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Are you using the correct URL?
Make sure you are using the following web address for logging into Canvas: https://login.canvas.cornell.edu/.
Have you tried clearing your browser’s cache/history?
For instructions on clearing your browser’s cache, please see Clear Your Browser’s Cookies, Cache, and History.
For enabling cookies in Chrome, please see Clear, allow & manage cookies in Chrome.
For enabling cookies in Safari, please see Enable cookies in Safari on Mac.
For enabling cookies in Firefox, please see Websites say cookies are blocked – Unblock them.
Are you receiving a “400- Bad Request: Request header too long” error?
This issue is caused by a bad cookie and can be removed. You may wish to remove this cookie without deleting history by selectively deleting only the Canvas related cookie (canvas.cornell.edu or cornell.instructure.com).
For removing a cookie using Google Chrome, please see Clear, allow and manage cookies in Chrome.
For removing a cookie using Safari, please see Clear cookies in Safari on Mac.
For enabling cookies in Firefox, please see Websites say cookies are blocked – Unblock them.
Are your computer’s operating system and browser up to date?
For Mac, to check for updates, please see the instructions at Mac Third-Party Applications and Operating Systems Update Process.
For PC, to check for updates, please see the instructions at Windows Third-Party Applications and Operating Systems Update Process.
Are you running any privacy extensions or ad-blockers?
To check out your privacy extensions, see Check if your browser recently updated its privacy settings.
